How can we help you?

An eSIM is a SIM card that is built into your phone. Instead of inserting a card, you download a profile. Your normal SIM with your number stays in.

iPhone XS, XR and newer and many newer Android phones support eSIM. Dial *#06#: if you see an EID, it works. All phones in the list

Yes. The eSIM is for data only. Your own SIM stays in your phone and WhatsApp keeps working with your number.

Yes. You can connect your own devices, such as a laptop or tablet, through your phone's hotspot.

No. Choose as many days as your trip lasts right away. If you need more after all, buy a new eSIM, ideally while you still have internet.

Ideally at home before you leave, on Wi-Fi. Your days only start when you go online at your destination. In Turkey, eSIM provider websites are blocked, but an installed eSIM works there as normal.

Through the link in your email. On iPhone it takes one tap, otherwise use the QR code or the codes to type in. iPhone guide Android guide

Check your spam folder and search for “NoBorderSim”. Otherwise we will send you the link again. Find your order

No, each eSIM can only be installed on one phone. For two phones, buy two eSIMs in one order. From 2 eSIMs you pay 10% less.

Write to us. As long as the eSIM has not been used yet, we will see whether we can give you a new one once for free.

Check two settings: is data roaming on for the eSIM? Is the eSIM selected for mobile data? Then turn flight mode on and off again. All steps: iPhone, Android.

You can also buy the eSIM there and install it on your hotel Wi-Fi, as long as our site can be reached.

You can see this on your order page through the link in your email. We send you a reminder one day before the end.

Switch mobile data back to your own number. The eSIM ends by itself and costs nothing after that. You can delete it in your settings.

With PayPal, Apple Pay, Google Pay or credit card (Visa, Mastercard, American Express). In the Netherlands also with iDEAL | Wero. Which payment methods you see depends on your country and your device.

No. You pay once, and the eSIM ends by itself after your days.

Yes, as a PDF with your confirmation email. You can also find it on your order page and add a company there.

Not installed? Then you get your money back within 30 days, with one tap in your order. How it works

Use the “Withdraw from contract” button at the bottom of every page. All details are in the withdrawal policy.