Not installed? Get your money back
Money back
You have not installed the eSIM yet? Then you get the full price back.
Not installed? Then you get your money back within 30 days, with one tap in your order.
How it works
30 days
You can do this within 30 days of purchase, with no account and no reason needed.
To your payment method
The money goes back to the payment method you used. With PayPal usually right away, on a card or bank account within 5 to 10 working days, depending on your bank.
On top of your right of withdrawal
This is in addition to your legal right of withdrawal.
Payment and refunds
And if the eSIM is already installed?
Then send us a request from your order page or email us. We will get back to you within 24 hours.
If the eSIM does not work, we first check two settings with you. If that does not help, you get a new eSIM or, as long as you have not used it yet, your money back.
Already ordered?
You will find the link “Not installed? Get your money back” in your confirmation email and on your order page. Cannot find the email?