Help
Installation errors
Usually it is a setting or the code. Here are the messages iPhone and Android show, and what to do next.
iPhone
The iPhone cannot add the eSIM
Usually the internet connection is missing. Connect to Wi-Fi and try again. If it still does not work, check on your order page whether the eSIM already shows as installed.
The code is invalid or already used
An eSIM can only be installed once. Check under Settings, Mobile Service whether “Travel” is already there. If so, you are all set. If it is on another phone, write to us.
“SIM not supported”
Your iPhone is probably locked to your provider (SIM lock). Ask your provider to unlock it. If you have not installed the eSIM yet, you get your money back: tap “Not installed? Get your money back” in your order.
Android
“Invalid activation code”
Copy the full code on your order page again and paste it again. If the eSIM already shows in your settings, it is already installed.
The eSIM cannot be added
Usually the internet connection is missing. Connect to Wi-Fi and try again. If it still does not work, check on your order page whether the eSIM already shows as installed.
“SIM not supported”
Your phone is probably locked to your provider (SIM lock). Ask your provider to unlock it. If you have not installed the eSIM yet, you get your money back: tap “Not installed? Get your money back” in your order.
Was this helpful? If not, write to us.
Write to us and we will help you. If you cannot find the email with your eSIM, we will send you the link again.