Help
What do I do after my trip?
After your trip the eSIM ends by itself. You can delete it, but you don't have to.
Back home
Switch mobile data back to your own number. The eSIM ends by itself and costs nothing after that. You can delete it in your settings.
Keep it or delete it?
An expired eSIM costs nothing and does no harm. Only delete it once your days are over: a deleted eSIM usually cannot be installed again.
First switch mobile data back
iPhone
- Under Settings, Mobile Service, Mobile Data, switch back to your own number.
- Only delete the eSIM after your trip, not while travelling. You can do this under Mobile Service: tap “Travel” and then Delete eSIM.
Android
- Switch mobile data back to your own number.
- Only delete the eSIM after your trip, not while travelling. You can do this where you added it.
The eSIM ends by itself after your days. After that it costs nothing.
Deleted by mistake?
Write to us with your order number. If the eSIM is not in use yet, we will check whether we can give you a new one.
Was this helpful? If not, write to us.
Write to us and we will help you. If you cannot find the email with your eSIM, we will send you the link again.